Service Desk

{"xsrfToken":"BJIL-KNAO-NEA2-H9M5_9574648130a0e53c0836f2c58b0bbb20f6262ca9_lout","branding":{"id":"15","key":"ds","name":"Stellar MLS Data Delivery Department","portalBaseUrl":"/servicedesk/customer/portal/15"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0230e34b-74ab-4fe7-a58a-2bbfa6496d4b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkY2RkMjNmOC0wMTQ0LTQ2NGQtYmZiZi03ZjE5Y2IwYjM1YzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAyMzBlMzRiLTc0YWItNGZlNy1hNThhLTJiYmZhNjQ5NmQ0YiI6WyJyZWFkIl19LCJleHAiOjE1OTM2NzAyNTYsIm5iZiI6MTU5MzY2OTU5Nn0.YVHjXM-oKzXobcRdmtWRUxz3voQregnuc2LQFoidZF8&client=dcdd23f8-0144-464d-bfbf-7f19cb0b35c4&mode=fit","logoId":"0230e34b-74ab-4fe7-a58a-2bbfa6496d4b","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Stellar MLS Service Desk","sharedPortalName":"Stellar MLS Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Stellar MLS Service Desk","sharedPortalName":"Stellar MLS Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2d32b0c2-2d64-40ec-9716-30326b4a0750/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkY2RkMjNmOC0wMTQ0LTQ2NGQtYmZiZi03ZjE5Y2IwYjM1YzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJkMzJiMGMyLTJkNjQtNDBlYy05NzE2LTMwMzI2YjRhMDc1MCI6WyJyZWFkIl19LCJleHAiOjE1OTM2NzAyNTYsIm5iZiI6MTU5MzY2OTU5Nn0.icwO5JkSa2Iogdjjkq0ZSDVGdJDFChT6i609VeLWwX4&client=dcdd23f8-0144-464d-bfbf-7f19cb0b35c4&height=300&mode=fit","bannerMediaApiFileId":"2d32b0c2-2d64-40ec-9716-30326b4a0750","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"15","key":"ds","projectId":10230,"serviceDeskId":15,"name":"Stellar MLS Data Delivery Department","description":"","portalBaseUrl":"/servicedesk/customer/portal/15","onlyPortal":false,"reqTypes":[{"id":"158","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10672,"iconUrl":"https://stellarmls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10672","groups":[30],"key":""},{"id":"166","name":"Firm Internal [Vendor]","descriptionHtml":"","callToAction":"Firm Internal [Vendor]","introHtml":"","icon":10658,"iconUrl":"https://stellarmls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10658","groups":[31],"key":""},{"id":"172","name":"IDX (MLS Grid Supplemental) for Vendors","descriptionHtml":"","callToAction":"IDX (MLS Grid Supplemental) for Vendors","introHtml":"","icon":10658,"iconUrl":"https://stellarmls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10658","groups":[31],"key":""},{"id":"174","name":"Product Development","descriptionHtml":"","callToAction":"Product Development","introHtml":"","icon":10658,"iconUrl":"https://stellarmls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10658","groups":[31],"key":""},{"id":"185","name":"OMCAR Data Feed On-Boarding","descriptionHtml":"","callToAction":"OMCAR Data Feed On-Boarding","introHtml":"","icon":10669,"iconUrl":"https://stellarmls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10669","groups":[31],"key":""},{"id":"171","name":"Broker Data Release (BDR)","descriptionHtml":"","callToAction":"Broker Data Release (BDR)","introHtml":"","icon":10658,"iconUrl":"https://stellarmls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10658","groups":[31],"key":""},{"id":"173","name":"Virtual Office Website (VOW)","descriptionHtml":"","callToAction":"Virtual Office Website (VOW)","introHtml":"","icon":10658,"iconUrl":"https://stellarmls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10658","groups":[31],"key":""},{"id":"175","name":"Firm Internal [In-House Dev]","descriptionHtml":"","callToAction":"Firm Internal [In-House Dev]","introHtml":"","icon":10658,"iconUrl":"https://stellarmls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10658","groups":[31],"key":""},{"id":"159","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10683,"iconUrl":"https://stellarmls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10683","groups":[30],"key":""},{"id":"160","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10691,"iconUrl":"https://stellarmls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10691","groups":[30],"key":""},{"id":"161","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10666,"iconUrl":"https://stellarmls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10666","groups":[30],"key":""},{"id":"162","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10692,"iconUrl":"https://stellarmls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10692","groups":[],"key":""},{"id":"163","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10676,"iconUrl":"https://stellarmls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10676","groups":[30],"key":""},{"id":"164","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10711,"iconUrl":"https://stellarmls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10711","groups":[30],"key":""},{"id":"165","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10698,"iconUrl":"https://stellarmls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10698","groups":[30],"key":""}],"reqGroups":[{"id":30,"name":"General"},{"id":31,"name":"Contracts"}],"orderMapping":{"31":[166,175,174,173,172,171,185],"30":[158,159,160,161,163,164,165]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":15,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":171,"projectId":10230,"form":{"name":"Broker Data Release (BDR)","descriptionHtml":"","callToAction":"Broker Data Release (BDR)","intro":"","instructions":"","icon":10658,"iconUrl":"https://stellarmls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10658","key":""},"fields":[{"fieldType":"text","fieldId":"customfield_10225","fieldConfigId":"10549","label":"Company Name","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false},{"fieldType":"select","fieldId":"customfield_10209","fieldConfigId":"10532","label":"BDR MLS Wide Data","description":"A Broker Data Release provides you with fields for your office listings only, do you need MLS wide data?","descriptionHtml":"A Broker Data Release provides you with fields for your office listings only, do you need MLS wide data?","required":false,"displayed":true,"values":[{"value":"10482","label":"Yes","selected":false,"children":[]},{"value":"10483","label":"No","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"radio","fieldId":"customfield_10210","fieldConfigId":"10533","label":"Vendor","description":"Are you working with a vendor?","descriptionHtml":"Are you working with a vendor?","required":false,"displayed":true,"values":[{"value":"10484","label":"Yes","selected":false,"children":[]},{"value":"10485","label":"No","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10211","fieldConfigId":"10534","label":"Vendor Name","description":"If Yes, please provide vendor contact information","descriptionHtml":"If Yes, please provide vendor contact information","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10212","fieldConfigId":"10535","label":"Vendor Email Address","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10213","fieldConfigId":"10536","label":"Vendor Phone Number","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"textarea","fieldId":"customfield_10214","fieldConfigId":"10537","label":"Office IDs","description":"Please list office id's for offices you would like to receive data for (if you do not know ID, please input names) [This will help us build your payload to include all needed offices]","descriptionHtml":"Please list office id's for offices you would like to receive data for (if you do not know ID, please input names) [This will help us build your payload to include all needed offices]","required":false,"displayed":true},{"fieldType":"textarea","fieldId":"customfield_10215","fieldConfigId":"10538","label":"BDR Data Use","description":"For our research purposes, What do you plan on using the data for? (optional)","descriptionHtml":"For our research purposes, What do you plan on using the data for? (optional)","required":false,"displayed":true},{"fieldType":"radio","fieldId":"customfield_10216","fieldConfigId":"10539","label":"BDR Vendor Credentials","description":"**Once we have issued you your credentials to obtain the data, would you like us to share the credentials with your vendor?","descriptionHtml":"**Once we have issued you your credentials to obtain the data, would you like us to share the credentials with your vendor?","required":false,"displayed":true,"values":[{"value":"10486","label":"Yes","selected":false,"children":[]},{"value":"10487","label":"No","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10226","fieldConfigId":"10550","label":"Technical Contact Name","description":"Technical contact for technical considerations or questions.","descriptionHtml":"Technical contact for technical considerations or questions.","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10227","fieldConfigId":"10551","label":"Technical Contact Email Address","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10228","fieldConfigId":"10552","label":"Technical Contact Phone Number","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"textarea","fieldId":"customfield_10229","fieldConfigId":"10553","label":"Technical Contact Notes","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/15/create/171","requestValidateBaseUrl":"/servicedesk/customer/portal/15/validate/171","calendarParams":{"firstDay":0,"date":"2020-07-02T02:00:56-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkY2RkMjNmOC0wMTQ0LTQ2NGQtYmZiZi03ZjE5Y2IwYjM1YzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDIzMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE1OTM2NzA4NTYsIm5iZiI6MTU5MzY2OTU5Nn0.qbc5PWITukOtb256JZpd10_f7SnRmUuimbdozZEnA9k","targetCollection":"upload-project-10230","endpointUrl":"https://api.media.atlassian.com","clientId":"dcdd23f8-0144-464d-bfbf-7f19cb0b35c4","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}